Frequently Asked Questions

Everything you need to know about your hair journey.

How long does shipping usually take?

Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery.

What is your return and exchange policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return or exchange the hair within 30 days, even if it has been installed, as long as it is not chemically altered.

Can I color or bleach Mayvenn hair?

Yes, our hair is 100% virgin human hair and can be colored or bleached. However, we recommend having a professional stylist perform any chemical treatments to maintain the integrity of the hair.

How do I find a stylist to install my hair?

Mayvenn offers a 'Find a Stylist' tool on our website. If you purchase at least three bundles, you may be eligible for a free installation through one of our certified stylist partners.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and flexible payment options like Affirm and Klarna.

How do I maintain my hair extensions?

To ensure longevity, wash and condition your hair weekly with sulfate-free products, minimize heat usage, and sleep with a silk or satin scarf/bonnet.